Ugh! The dreaded cancellation policy! It's something you have to do. As long as you make sure clients know your policies by clearly stating them - you'll be good to go!
It's important to have your cancellation policy listed on your website, Facebook page, instruction cards, and consent forms.
This is not being "mean" it's just asking for respect of your time. Which we all deserve!
Here are a few examples of cancellation policies:
- "Please give 24 hour notice when cancelling or rescheduling to avoid a $25 fee."
- "Appointments must be canceled or rescheduled 48 hours in advance or 50% of the service will be charged to the credit card on file."
- "If a client is more than 15 minutes late, the appointment will be cancelled and the client will be charged a no-show fee."
Policies do not have to be limited to cancellations; they can include any other instructions to respect your business. Here are some more examples:
- "No unattended children in studio."
- "Please arrive 10 minutes early to appointment"
- "Please arrive with clean lashes to your appointment or you will be charged a $10 cleaning fee."
- "Please refrain from drinking caffeine right before your appointment."
Again, these are just basic examples. Find what works best for your business and clientele.
Here are a few helpful tips for setting up your own policies:
- Allow a little room for error. It's okay to allow one "get out of jail free" card when the situation calls for it.
- Stand your ground and don't let anyone take advantage of you, while remaining professional of course! Remain firm on policies that you set.
- If you're going to keep a credit card on file make sure your client knows this and agrees to it in writing (you can add this to your consent form)
- If you're uncomfortable with keeping a credit card on file, you can charge a booking fee.
Do you have any other tips that have helped you maintained a balanced cancellation policy? We want to hear em!
Happy Tuesday, & LASH ON!
Let’s talk consultation! This little chat with a new client is an important part of their experience. Today for ’Tip Tuesday’ LASHBOMB will be sharing five helpful questions ask! This not only will give your client exactly what they were looking for but keep them coming back for more!
Have you ever had eyelash extensions before?
- If they have, why did they have them removed?
Do you have any allergies?
- This question is the most important! Making sure they aren't allergic to anything you will be using near their eyes seems obvious. They'll be happy you asked!
Are you looking for more volume, length or both?
- An easy way to get an idea for this if they aren't sure is by asking, "Do you wear mascara for length or volume?"
Do you use an eyelash curler?
- This will help you understand how much curl they like.
Would you rather your results be more cautious or dramatic?
- This is the defining question to make sure you don't go too bold. Always remember it's better to start on the less dramatic side of things. You can work your way towards more drama at each fill.
Keep in mind the size of their eyes, how they wear their makeup (is it more natural or dramatic?), and how healthy their natural lash is.
Always be open and honest with your clients! If they have brittle and sparse natural lashes but want a long, mega volume set - you’ll have to explain to them what is best for their lashes. This is a great time to recommend LASHBOMB Explosive Growth Serum.
Extra Tip: It’s a good idea to ask them these questions again at the beginning of their next appointment. They will always have a stronger opinion of what they want the second time around!