Ugh! The dreaded cancellation policy! It's something you have to do. As long as you make sure clients know your policies by clearly stating them - you'll be good to go!
It's important to have your cancellation policy listed on your website, Facebook page, instruction cards, and consent forms.
This is not being "mean" it's just asking for respect of your time. Which we all deserve!
Here are a few examples of cancellation policies:
- "Please give 24 hour notice when cancelling or rescheduling to avoid a $25 fee."
- "Appointments must be canceled or rescheduled 48 hours in advance or 50% of the service will be charged to the credit card on file."
- "If a client is more than 15 minutes late, the appointment will be cancelled and the client will be charged a no-show fee."
Policies do not have to be limited to cancellations; they can include any other instructions to respect your business. Here are some more examples:
- "No unattended children in studio."
- "Please arrive 10 minutes early to appointment"
- "Please arrive with clean lashes to your appointment or you will be charged a $10 cleaning fee."
- "Please refrain from drinking caffeine right before your appointment."
Again, these are just basic examples. Find what works best for your business and clientele.
Here are a few helpful tips for setting up your own policies:
- Allow a little room for error. It's okay to allow one "get out of jail free" card when the situation calls for it.
- Stand your ground and don't let anyone take advantage of you, while remaining professional of course! Remain firm on policies that you set.
- If you're going to keep a credit card on file make sure your client knows this and agrees to it in writing (you can add this to your consent form)
- If you're uncomfortable with keeping a credit card on file, you can charge a booking fee.
Do you have any other tips that have helped you maintained a balanced cancellation policy? We want to hear em!
Happy Tuesday, & LASH ON!
XOXO, LASHBOMB