Shipping & Returns Policy

LASHBOMB SHIPPING, RETURNS & EXCHANGES

Shipping Policy

Processing Time

LASHBOMB processes orders Monday–Friday, excluding major U.S. holidays. Orders are generally processed within 1–3 business days. Orders placed on Saturday or Sunday begin processing the next business day. For Distributor Orders, please allow 3–5 business days for processing.

Shipping times may be delayed during major U.S. holidays and sale periods.

U.S. Shipping

Free U.S. Shipping: Orders of $200+ ship free to domestic (U.S.) addresses.

Standard Shipping: $6. Please allow 3–5 business days. Shipping times are not guaranteed.

Priority Shipping: $20. Please allow 1–3 business days. Priority shipping times are not guaranteed. (Orders must be placed before 3:30 PM MST Monday–Friday to ship the same day.)

Priority Shipping + Signature Confirmation: $23. Please allow 1–3 business days. Priority shipping times are not guaranteed. (Orders must be placed before 3:30 PM MST Monday–Friday to ship the same day.)

Signature Confirmation is fulfilled by USPS; LASHBOMB is not responsible for USPS errors, delays, misdelivery, or failure to obtain a signature.

Local Pickup (Mesa, AZ)

Available Monday–Friday, 9:00 am–3:30 pm.

Lockbox Pickup (By Request – Mesa, AZ)

We maintain four secure lockboxes outside our Mesa facility. Upon request, we can place your order in a lockbox for self-service pickup. When your order is ready, you’ll receive a text message with the lockbox number and the access code.

To request a lockbox, add “Lockbox” in your order notes at checkout or contact us at orders@lashbomb.com or (480) 349-6626. Lockbox placement is subject to availability.

International Shipping

Shipping cost may be determined by the weight of your package. Customers are responsible for any additional shipping charges for international orders.

We are not responsible for customs duties/fees once your package leaves our facility. These fees are the sole responsibility of the purchaser. Please contact your local postal or customs office for more information.

Flat-rate international shipping: $25. Please allow 10–20 business days. International shipping times are not guaranteed.

Order Tracking

Please use the tracking information sent via email for the most current carrier updates. If you believe your package is lost or stolen, contact the carrier for assistance or file a claim.

Package Protection (Checkout+ by Redo)

Checkout+ is an optional add-on at checkout that covers the cost of your return shipping label and provides package protection if a shipment is lost, stolen, or damaged in transit. Look for “Checkout+” at checkout to add this protection.

To use it, start your return in our portal. If Checkout+ was purchased, your return label is covered and you can file a protection claim for transit issues; approved claims may result in a replacement or reimbursement.

By purchasing Checkout+, you acknowledge Redo’s Privacy Policy and Terms & Conditions. Coverage is subject to LASHBOMB’s Return Policy, and shipping protection is provided by Shipsurance.

Shipment of Adhesives

All adhesive (glue) sales are final; returns and exchanges are not accepted.

Adhesives are temperature-sensitive. During extreme hot or cold weather (we ship with an ice pack in summer), we recommend USPS Priority Mail. If another method is chosen during extreme temperatures, LASHBOMB is not responsible for adhesive damage in transit.

Returns & Exchanges

Start a Return or Exchange

To begin, submit a request through our returns portal. You’ll be asked to enter the email associated with your lashbomb.com account and your order or tracking number.

Start a Return

Eligibility

• Returns must be initiated within 14 days of delivery.
• Items must be unused and unopened and returned to LASHBOMB within 30 days of delivery.
• Final sale items are not eligible for return or exchange. This includes customized or special order items (such as school kits), clearance items, and any products marked “Final Sale” at checkout.
• U.S. returns only. International customers: please email info@lashbomb.com for assistance.

What to Expect

• Select your reason for return/exchange in the portal.
• For damaged or wrong items, you may be asked to upload a photo.
• For adhesive consistency concerns, you may be asked to upload a short video of a glue drop on a flat surface so our team can review.
• Certain cases may be routed to manual review before approval.
• If your item is confirmed defective or damaged in shipping, a prepaid return label will be provided. In all other cases, the buyer is responsible for return shipping and may use the carrier of their choice or purchase a $6 LASHBOMB prepaid return label.

Product-Specific Notes

Adhesives (Glue): All adhesive sales are final (no change-of-mind returns or exchanges). If you received the wrong adhesive or believe there is a product issue (e.g., consistency), start a claim through the portal and follow the evidence prompts for manual review.

Magnifying Glasses: If the magnifying glasses arrive damaged, start a claim and upload a photo; we will review and proceed as appropriate. Non-damaged magnifying glasses are generally not eligible for return; please contact info@lashbomb.com if you need help.

Online Training Purchases

All online training purchases are non-refundable. For the Time Tamer Kit, the only items eligible for exchange are the magnifying glasses (if you need a different magnification) or faulty tweezers. All other kit items are non-refundable and cannot be exchanged. For these kit-specific exceptions, please email info@lashbomb.com.

Conditions for Exchange

Please contact us within 14 days of receipt if you would like to exchange your item(s). Products must be unused and unopened, and returned within 30 days of delivery.

If your package was damaged in shipping or your items are defective, you must contact us within 7 days of delivery, and products must be returned within 30 days.

Return Address (if instructed)

Training Deposits and Balances

All training deposits are nonrefundable but may be applied to future LASHBOMB courses. Training balances are nonrefundable starting on the day of the scheduled training.

Need Help?

For questions about shipping, returns, or exchanges, contact info@lashbomb.com or (801) 707-7196.