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Start a Return / Exchange Use the portal with the email on your lashbomb.com account + order or tracking number. Shipping & Returns Policy Shipping times, free shipping threshold, lockboxes, returns window, and more. Contact SupportEmail us (Mon–Fri, 9:00 AM–5:00 PM MST). Typical reply within 1 business day. 

Orders & Tracking

How do I track my order?
Use the tracking link in your shipping email for the most current carrier updates. If you believe your package is lost or stolen, contact the carrier to investigate or file a claim, or send an email to info@lashbomb.com.
When will my order ship?
Orders are processed Monday–Friday within 1–3 business days (Distributor Orders: 3–5 business days). Peak sales and major U.S. holidays may cause delays.
Do you offer free U.S. shipping?
Yes. Orders of $200+ ship free to U.S. addresses via standard USPS shipping.

Returns & Exchanges

What’s the return window?
Returns must be initiated within 14 days of delivery. Items must be unused and unopened and returned within 30 days.
How do I start a return or exchange?
Use our portal and enter the email associated with your lashbomb.com account plus your order or tracking number.
Which items are final sale?
Adhesives, Sale Trays, GLAMCOR products, Magnifying Glasses, School Kits, LashBomb Kits, and other sale items. Subject to change.
Can I return part of a bundle or kit?
Contact info@lashbomb.com with your order details and we’ll review on a case-by-case basis.
How long do refunds/approvals take?
Once we receive your return, please allow 3–5 business days for processing.

Shipping & Pickup

Which carriers do you use?
USPS is our standard carrier. Other carriers can be used upon request at an additional charge; in those cases, you may be responsible for the full shipping cost (free shipping applies to standard USPS shipping only).
Do you ship to PO Boxes or APO/FPO?
We ship to any address that USPS delivers to. It’s the customer’s responsibility to provide a deliverable USPS address.
Do you ship adhesives year-round?
Yes, adhesives ship year-round to all destinations. During extreme temperature seasons, we recommend USPS Priority Mail.
Can I add Signature Confirmation?
Yes, signature confirmation is available on USPS Priority Mail orders for an extra fee at checkout. Signature service is fulfilled by USPS; USPS errors, delays, mis-delivery, or failure to obtain a signature are outside our control.
Local pickup & lockboxes (Mesa, AZ)
Pickup hours: Mon–Fri, 9:00 am–3:30 pm at 256 East 10th Drive, Mesa, AZ 85210. On request, we can place your order in one of four secure lockboxes and text you the box number and code.
Lockbox policy: Pick up within 24 hours of the request. LASHBOMB isn’t responsible for damage to orders left beyond 24 hours and cannot replace unclaimed orders.

Products & Adhesives

What’s the shelf life of adhesives?
About 6–12 months unopened. To extend shelf life, store refrigerated until opened. Do not refrigerate after opening; keep at room temperature.
How should I store and handle adhesive after opening?
Keep at room temperature, away from extreme heat. Clean the nozzle, shake thoroughly, and burp the bottle regularly. We recommend using a Glue Vault (Glue Vault or Temperature Gauging Glue Vault) to help extend working life.
Do you provide MSDS/SDS?
Yes, MSDS available upon request at info@lashbomb.com.

Wholesale & Distributors

Elevate your business with LashBomb wholesale tiers. Approved accounts begin with an initial buy-in and maintain a monthly minimum to keep their discount. Processing time: 1–3 business days. For wholesale returns, email info@lashbomb.com. Marketing assets are available on request.

  • Bronze: $500 buy-in · $250 monthly minimum · 20% off*
  • Silver: $700 buy-in · $350 monthly minimum · 30% off*
  • Gold: $1,000 buy-in · $500 monthly minimum · 40% off*
  • Executive (Distributor): $2,000 buy-in · $1,000 monthly minimum · 50% off + 10% off normally excluded items (Glamcors, Vortex, Glasses, Mini/Small/Large/Mega Kits, LASHBOMB gear)

*Exclusions apply (e.g., Kits, Glamcor, Magnifying Glasses). Exclusions subject to change. Accounts that miss minimums for 3 months lose discount and must re-apply (reminders will be sent as a courtesy).

Apply for Wholesale / Distributorship


License verification for wholesale may be required at our discretion.

Affiliate Program

Love LashBomb and share it with your audience? Apply to become an affiliate. We’re looking for artists, creators, and salon owners who genuinely use and recommend our products.

  • Complete the application with your contact info, Instagram handle, and a few questions about your experience.
  • Tell us why you want to partner and estimate monthly purchases you expect to generate.
  • Questions? Email info@lashbomb.com.

Apply for our Affiliate Program

School Partnerships

We partner with esthetics and cosmetology programs to supply high-quality LashBomb student kits and educational resources so students learn with the right tools from day one. Kits include essentials like lashes, adhesive, tweezers, sealer, remover, tools, and disposables, with an optional Volume add-on. Substitutions can be made upon request.

  • Intro resources include: Kit Care, Adhesive 101, and the LashBomb Method.
  • Students receive a lifetime 15% trainee discount.
  • No instructor? We can help you find and certify one; mention it on your inquiry.

Learn About School Partnerships


Email: info@lashbomb.com · Phone: (801) 707-7196

Support & Store Locations

Support hours: Mon–Fri, 9:00 AM–5:00 PM (MST). We aim to reply within 1 business day. Weekend emails are answered the next business day.

Support channels: Email info@lashbomb.com · Phone (801) 707-7196 · Instagram DM @lash_bomb

LASHBOMB Studios (UT)

47 East Ft Union Blvd, Ste 210
Midvale, UT 84047
Hours: Mon–Fri, 9:00 AM–5:00 PM
Phone: (801) 233-8824

LASHBOMB Retail Store (AZ)

256 East Tenth Drive
Mesa, AZ 85210
Hours: Mon–Fri, 9:00 AM–5:00 PM
Phone: (480) 349-6626

Contact Us

Customer service: info@lashbomb.com · (801) 707-7196

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