There will come a time when a client is unhappy with their lash extensions. More than likely it’s due to their retention rate being low. Here are six helpful questions to ask them when troubleshooting why their lashes aren’t lasting as long as they should be.
What are your sleeping habits?
Sleeping face down can cause natural lash damage.
It’s obviously ideal for them to sleep on their back or side.
Even side sleepers will have a dominate side and you will notice less retention.
If a client can’t shake the habit of sleeping on their tummy suggest a silk pillowcase.
Are you cleaning your lashes regularly?
Lashes need baths too!
Not cleansing your lashes will create a buildup of makeup in between lashes. This will break down the bond in the adhesive.
LASHBOMB offers a Lash Splash Cleanser which is perfect for lash baths. It keeps lashes clean, clients happy & your job easier. Plus it adds more to your bottom line as you can carry it as a retail item in your studio.
How are you taking off your makeup?
Make sure any makeup remover they’re using is oil free.
Oil will break down the bond and cause retention issues.
How hot are your showers?
Wear and tear is a major contributor to lash loss.
Remind your client to avoid direct steam from showers, steam rooms, saunas...etc.
What type of makeup products are you using?
Make sure any makeup products they’re using near their eyes are oil free.
Eyeliner, mascara for bottom lashes, eyeshadow, and even foundation can migrate to the lash line and create retention issues.
It’s vital that your client knows not to use mascara on their lash extensions at any cost.
Clients love our Crystal & Black Crystal Sealer to coat on their lashes daily. It keeps the bond strong and helps retention rate. You can also sell this at retail.
Are you touching or picking your lashes?
We have oils and dirt on our hands that will transfer to our lashes.
Teach them to use the mascara wand as much as possible to fix any issues
Remind your client to not over brush their lashes.
These are just a few examples of what you can ask. Always feel free to ask any other questions that might help you solve the problem to keep your client satisfied with your work!