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FREQUENTLY ASKED QUESTIONS
PRODUCTS
How should I store my adhesive?
- Unopened bottles of adhesives can be kept in the refrigerator.
- After adhesive is opened it is best kept sealed, in room temperatures 72 degrees or less.
Is your adhesive latex free?
- Yes, all of our adhesives are latex and formaldehyde free!
Can I Resell your products?
- Yes, we have both a wholesale and distributor program. Please visit here for more information https://lashbomb.com/pages/distributorship
ORDERS/SHIPPING
What is the cut off time for express orders?
- Express orders need to be placed by 4pm in order for them to be shipped out same day. Any express order placed after 4pm will be shipped out the next day.
Can I change or update my order after it is placed?
Can I track my package?
- Yes, a tracking number will be sent to the email on your account.
How can I exchange or return a product?
- Any returns or exchanges of unused products, excluding adhesives and final sale items, can be made within 14 days from the date of the order. Please contact info@lashbomb.com for all exchange and return inquiries.
What do I do if my package gets lost?
- Contact us at info@lashbomb.com with any package inquiries. LashBomb is not liable for any issues regarding your shipment once it has been sent off, including lost, stolen, or damaged packages.
- Route Package Insurance is available for an additional cost. We highly recommend purchasing the insurance. Without Route Insurance there is nothing we can do about lost, stolen or damaged packages.
- If your package has been stolen or lost, please contact USPS for the most updated information, and to file a claim.
How much is International Shipping?
- $25-$60 depending on where you live. LashBomb is not responsible for any additional custom fees.
EDUCATION/TRAINING
Do I need to be licensed to take a training?
- Depending on your state regulations you do need to be licensed or you need to be currently attending school.
Do I need to take the Classic Course prior to the Volume Course?
- No, you are able to pick your own class. There is no order needed.
Do I need to provide my own model for my training?
- Yes, we recommend providing your own model. If you are unable to do so, please contact your training manager as soon as possible.
Will LASHBOMB travel to me for a group training?
- Yes! LashBomb will travel to you for a group training of 4 or more students.
