BLOG

DEALING WITH ANXIOUS CLIENTS

DEALING WITH ANXIOUS CLIENTS

TIPS TO HELP EASE A CLIENT’S ANXIETY

 

It’s not uncommon for a client to get nervous and anxious during their lash appointment, especially clients getting lashes applied for the first time! The thought of having to lay still for hours with your eyes taped shut can be nerve-wracking, but it isn’t until the process has started that real anxiety, or even claustrophobia, can set in. Not only can this be an unpleasant experience for the client, but it can be very stressful for the technician too! So, we’ve come up with some tips on how you can help ease your client’s anxiety and provide them with a more positive lash experience.

 

Information Is Key

Before their appointment begins and they lay down on the table, walk them through the process and let them know what they’re in store for. Let them know things like; approximately how long the appointment will last, how the lashes are applied, safety measures you take to avoid damaging their eyes or natural lashes and give them an opportunity to ask questions before you begin. Knowing exactly what to expect before hand, can help ease anxiety and negative misconceptions. Once you’ve started, telling them what you’re doing as you’re doing it may also be helpful.   

Provide Them With A Distraction

Having something else to focus on can be immensely helpful and a welcomed distraction. Let them know it’s okay for them to plug in their headphones and listen to calming and relaxing music during their appointment. Having a stress-ball handy to offer them would be another option to consider. You can always distract them from their discomfort by engaging them in conversation, keep them talking by asking about their job, hobbies, current events, or personal interests.

Do Both Eyes At The Same Time

Doing both eyes at the same time will keep the lashes even in case your client becomes too restless or claustrophobic to continue. This will also allow you to give them the choice of stopping, or continuing when you’ve reached the completion of a half set. By then they’ll know if they can tolerate it and continue to a full set, or would rather be done.

Tips To Give Them Before They Arrive

Most clients may not even be aware that they’ll experience any anxiety while getting eyelash extensions applied and think they can tolerate it just fine, so giving them some tips to help avoid an unpleasant experience before they arrive for their appointment is a good idea. At the time the appointment is scheduled, or when providing an appointment reminder, let them know that it may be a good idea for them to drink a cup of calming herbal tea or even a glass of wine to help calm their nerves. Most importantly, let them know to avoid any caffeine as it will only add to their anxiety! You can even let them know that it’s okay for them to just fall asleep while getting their lashes applied. This is also a great opportunity to let them know to bring anything that might help them with them to their appointment, such as a pair of headphones.

Every lash technician’s goal is to provide their clients with the most pleasant and exceptional experience possible to ensure they continue coming back and refer others to schedule services. They’ll remember the way you made them feel, so it’s important that you make them feel as comfortable and at ease as possible.