Shipping And Exchange Policy
LASHBOMB Shipping & Exchanges
LASHBOMB processes orders Monday through Friday, excluding major US holidays.
Orders are generally processed within 1 – 2 business days. Orders placed on Saturday and Sunday will begin processing the following business day.
For Distributor Orders, please allow 3 – 5 business days for processing.
Standard Shipping: $6 Please allow 3-5 Business Days
Priority Shipping: $20 Please allow 1-2 Business Days, Express shipping times are NOT guaranteed. (Must be placed before 3:30 PM MST Monday – Friday to be shipped the same day)
Available only in Mesa, Arizona. Pickup hours are Monday-Friday between 8:30am-3:30pm. Pickup location is 256 E 10th Dr, Mesa Arizona 85210.
*SHIPPING COST WILL BE DETERMINED ACCORDING TO THE WEIGHT OF YOUR PACKAGE. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO COVER THE ADDITIONAL SHIPPING CHARGES FOR INTERNATIONAL ORDERS.
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
LASHBOMB is not responsible for any lost or stolen orders. Please track your package with the information provided to you via email. If you feel your package has been lost or stolen, contact USPS for the most updated information/to file a claim.
SHIPMENT OF ADHESIVES
We do not accept returns/exchanges on glue. All adhesives sales are final sale.
Adhesives are temperature sensitive. During extreme cold or hot temperature (even though we ship our adhesive with an ice pack during summer months), LASHBOMB recommends customers choose USPS Express (1-2 day) shipping. If customer does not choose this shipping option during extreme temperatures, LASHBOMB is not responsible for damages occurred to adhesives.
ALL ONLINE TRAINING PURCHASES ARE NON-REFUNDABLE. THE ONLY ITEM THAT MAY BE EXCHANGED IN YOUR TIME TAMER KIT IS THE MAGNIFYING GLASSES IF YOU TRY THE SIZE YOU ORDERED AND DECIDE THAT YOU NEED A DIFFERENT MAGNIFICATION, OR YOUR TWEEZERS IF THEY ARE FAULTY. ALL OTHER ITEMS INCLUDED IN THE KIT ARE NON-REFUNDABLE AND CANNOT BE EXCHANGED.
HOW TO EXCHANGE AN ITEM
Email email@example.com or call 801-707-7196 with your order number, items you would like to exchange & request an Exchange Form.
Adhesives and Final Sale Items are non-exchangeable.
If your item is defective OR damaged in shipping, we will issue a prepaid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back item using the carrier of their choice OR pay $6 for a LASHBOMB prepaid shipping label*.
*If you are using a LASHBOMB pre-paid return label, you must ship items back in original packaging. *
Contact us within 14 days of receipt of goods if you would like to exchange your item(s).
Products must be unused and unopened. Products must be returned to LASHBOMB within 30 days of delivery.
If you believe your package was damaged in shipping OR your items are defective, you must contact us within 7 days of delivery of item and products must be returned to LASHBOMB within 30 days.
Send exchanges to:LASHBOMB
ATTN: Returns Department
256 E 10th Dr.
Mesa, AZ 85210
All training deposits are nonrefundable but may be applied to future LASHBOMB courses. Training balances are nonrefundable starting on the day of the scheduled training.
For any additional questions or concerns regarding shipping and returns, please contact us at firstname.lastname@example.org or at (801) 707-7196.